Shipping Policy

Store Name: TBC Games
Contact: tbc@tbcgames.com

1) Where We Ship

We currently ship within the United States only (Domestic shipping). We do not ship internationally at this time.

2) Carriers We Use

We ship orders using the following carriers based on package size, destination, and service level selected at checkout:

USPS
UPS
FedEx

Carrier selection may vary to ensure timely and reliable delivery.

3) Processing Time (Order Handling)

Orders typically process within [1–3] business days (excluding weekends and holidays).
Processing time is separate from shipping/transit time.
During peak releases, promotions, or holidays, processing may take longer. If your order is delayed significantly, we’ll notify you.

4) Shipping Options & Delivery Estimates

Shipping options and estimated delivery windows are shown at checkout. Delivery estimates are provided by the carrier and are not guaranteed.
Important: Weather, carrier volume, and regional service disruptions may impact transit times.

5) Shipping Rates

Shipping costs are calculated at checkout based on package weight/dimensions, destination, and shipping speed.
We may offer free shipping promos from time to time. Any such offer will be displayed at checkout and may have exclusions.

6) Optional “Signature Required” Add‑On (Recommended for High‑Value Orders)

Because collectibles and trading cards are small, high‑value items with a higher risk of theft or delivery disputes, we offer Signature Required as an optional add‑on during checkout.

Signature Required adds an extra layer of protection by requiring a signature at delivery.
If you are shipping to an apartment complex, shared mailbox area, dorm, or any location with frequent package theft, we strongly recommend selecting this option.

High‑Value Orders: For orders over $500, we may require signature confirmation for your protection and ours. If required, it will be applied automatically and shown at checkout/receipt.

7) Packaging Standards

We package collectibles and trading cards to help prevent damage in transit (e.g., sleeves/toploaders, team bags, cardboard reinforcement, bubble mailers/boxes). We reserve the right to choose packaging that best protects your items.
If your items arrive damaged, please see Section 12 (Damaged Packages).

8) Address Accuracy & Delivery Instructions

Customers are responsible for providing an accurate, complete shipping address at checkout.

If an address is incomplete, incorrect, or undeliverable, the carrier may return the package to us.
If a package is returned due to address issues, the customer is responsible for any re-shipping costs.
We are not responsible for delays or losses caused by incorrect addresses, forwarding, or third‑party mail handling.

Order Changes: If you need to update the shipping address, contact us immediately. Once an order has shipped, we may be unable to change the address.

9) PO Boxes & Military Addresses

If available, PO Box and APO/FPO eligibility depends on the selected carrier/service. Options will appear at checkout when supported. If a chosen service cannot deliver to your address type, we may contact you to select an alternative.

Delivery Issues, Loss, Theft & Fraud Protections
Collectibles and trading cards share a similar risk profile with other small, high‑value e‑commerce categories, such as:

• Coins, bullion, and currency
• Jewelry and watches
• Luxury accessories
• Small electronics (e.g., phones, components)
• Rare books, memorabilia, and limited-run items

Because these categories are common targets for theft and fraud, we use the policies below to protect both customers and the business.

10) Tracking Scans Show “Delivered” (Delivered but Not Received)

All shipments include tracking.
If the carrier tracking shows Delivered but you did not receive the package:
What to do immediately (within 48 hours):

Check around your delivery location (porch, side door, leasing office, parcel lockers, mailbox area).
Ask household members or neighbors if it was accepted on your behalf.
Contact your building management/leasing office if applicable.
Contact the carrier with your tracking number and request GPS delivery confirmation and/or delivery details.

Important Policy Note:
If tracking shows Delivered to the address provided at checkout, the order is considered fulfilled. We will still assist you by providing documentation and coordinating with the carrier; however, we cannot automatically replace or refund items marked as delivered.
When we may help further:
Depending on the situation, we may:

Provide carrier claim support (when eligible),
Request a carrier trace,
Provide delivery documentation for your local authorities or property manager.

Signature Required Impact:
If you chose Signature Required, the carrier’s signature record typically provides stronger proof of delivery and can help resolve disputes faster.

11) Lost in Transit (No Delivery Scan)

If tracking does not update or appears stuck, it may be delayed. If a package is presumed lost:

We can open a carrier investigation after [X] business days without movement (example: 7 business days).
If the carrier confirms the package is lost, we will work with you on a resolution (replacement if inventory is available, or refund).

Note: “Presumed lost” timelines and claim eligibility vary by carrier and service level.

12) Damaged Packages

If your order arrives damaged:

Contact us within 48 hours of delivery.
Include photos of:

• the outer packaging
• the shipping label
• internal packaging
• the damaged item(s)

We may require the item and packaging to be retained for a carrier claim.

13) Theft After Delivery / Unsecure Delivery Locations

Package theft is common with small, valuable shipments. If you are concerned about theft:

• Select Signature Required at checkout, and/or
• Ship to a secure location (workplace where permitted, trusted family, or a location with controlled access), and/or
• Use carrier options (where available) such as delivery holds or pickup points.

If tracking shows Delivered, theft after delivery is not typically covered by standard carrier liability. We will provide documentation to help you file a police report and/or property claim if needed.

14) Refused, Returned, or Unclaimed Packages

If a package is:

• refused by the recipient
• returned due to an incorrect/undeliverable address
• unclaimed at a hold location

We will refund the order minus shipping costs once the items return to us in original condition. Re-shipping costs (if you want the order sent again) are the customer’s responsibility.

Fraud Prevention & Order Security

15) Fraud Screening & Order Holds

To protect our customers and inventory, we may place orders on hold for verification when certain risk signals are present (examples: mismatched billing/shipping details, unusually large orders, high-value items, expedited shipping on first-time orders, or repeated failed payment attempts).

Verification may include:

• confirming address details,
• requesting additional order confirmation,
• requiring Signature Required on high-value orders.

We reserve the right to cancel and refund any order we reasonably believe to be fraudulent.

16) Chargebacks & Payment Disputes

If you believe there is an issue with your order, please contact us first so we can help.
We maintain records such as order confirmations, tracking, delivery confirmations, signature records (if selected), and customer communications to resolve disputes fairly.

Customer Support

17) How to Contact Us

If you need help with shipping or delivery issues, contact:
Email: tbc@tbcgames.com
Hours: M–F, 9am–5pm ET
Include your order number and tracking number for faster support.